LEGAL LESSONS
METHOD OF PAYMENT
By advance transfer to the provider's TRR account - Carantania Tattoo.
You can pay for the ordered goods at any bank, Pošta Slovenije or through electronic banking by transfer to our transaction account no. SI56 6100 0000 4440 134, opened at Delavska Hranilnica dd. You make the payment according to the proforma invoice after you submit the order and receive a notification from the provider via e-mail that the order has been confirmed. When paying, please provide the exact reference number to enable us to ensure that your order is executed as quickly as possible. The delivery period begins on the day of receipt of funds to our account.
GENERAL
The general conditions of purchases in the Carantania Tattoo online store are drawn up in accordance with the Consumer Protection Act and on the basis of the Electronic Business Act and other relevant laws and by-laws.
The general business conditions deal with the operation of the Carantania Tattoo online store, user rights and the business relationship between the provider and the customer.
The images of the articles published next to the description are symbolic and do not necessarily guarantee the characteristics of the article, but we try not to deviate to a large extent from their real appearance.
In the online store, the word user refers to both female and male users.
The members of the team behind the Carantania Tattoo online store strive to be as friendly as possible to customers, so if you have any problems with ordering, delivery or later with the purchased product, please do not hesitate to contact us. We will surely find a suitable solution. We are aware that sometimes misunderstandings can occur, so we will do our best to resolve any possible misunderstandings quickly, efficiently and to the benefit of both parties. We will always respond to your comments as soon as possible and try to find an appropriate solution with you.
We want you to feel good in our Carantania Tattoo online store, because we want to build a long-term partnership with you based on open and respectful communication. We will therefore be happy to receive any questions and comments you may have at our contact address, and above all we will do our best to provide you with an answer as soon as possible. We invite you to send us any suggestions you may have about new features or improvements to the Carantania Tattoo online store.
REGISTRATION - APPLICATION
In order to ensure the security of purchases in the Carantania Tattoo online store, a new user can create an account (My profile), through which he can also monitor all past purchases, the status of current orders, as well as change the information in his profile. Upon registration, the user is obliged to provide the required data (marked with an asterisk *), whereby the user is assigned a username and password.
Registered users enter their profile with their registered username and chosen password. In the event of a lost/forgotten password, the user can obtain a new password by choosing and confirming it again.
All personal data is stored and processed in accordance with the Personal Data Protection Act.
PRICES
All prices in the Carantania Tattoo online store are listed in euros and include value added tax (VAT) and the price without VAT, because the trader is liable for VAT, unless otherwise stated. Prices are valid upon conclusion of the contract, or when the buyer receives a message that the order is being processed. Prices are subject to change without notice.
ORDERING
Ordering via online mail takes place 24 hours a day, every day of the week. We will answer you as quickly as possible, most often the same day. Due to the nature of e-mail, it rarely happens that the message does not reach the recipient. Therefore, if you do not receive a response within two days, please contact us again.
The purchase agreement between the provider and the user is considered to be concluded at the moment when the user receives a written confirmation by e-mail from the seller confirming the order. Information about the concluded contract or the placed order is stored with the seller. They are available either in the user account of the individual user (access via the Internet) or in the seller's database (access in person or by phone). The contract is concluded in the Slovenian language. You can conclude a contract or order via the online store. Corrections or additions to the order can be sent to us by e-mail. In case of impossibility to deliver the ordered item (within the estimated time), the seller is obliged to inform the user in writing about the estimated delivery time.
With his order, the buyer confirms that he accepts or agrees to the general terms and conditions and everything else within the Carantania Tattoo website and shop.
PURCHASE PROCEDURE
The user collects the items he wants, adds them to the cart by clicking on the desired items. You can remove the selected items from the cart at any time with the "Remove" button. Every user has the opportunity to check the current status of the order by clicking on the "Cart" link, all the time when shopping in the Carantania Tattoo equipment online store.
When the user has finished collecting items, he clicks on the "Basket" button and fills in all the necessary information at the checkout (payment method, possible discount). By clicking on the "submit order" button, he submits an order that cannot be changed. The order is placed in a queue.
Notification of order receipt
After submitting the order, the buyer receives a notification by e-mail that his order has been accepted for processing. The order is stored in the "Archive" on the provider's server. It is available to the user via the "Edit user account" link in the "Orders" column
Order confirmed
When the provider reviews the order, checks the availability of the ordered items and confirms the order - the contract is concluded, or rejects it with a reason. He informs the customer about this by email. At the latest within 48 hours during working days (Saturdays, Sundays and holidays are non-working days), the provider reviews the order, checks the availability of the product and confirms or rejects the order. The provider can call the customer on his contact phone number to check the data or ensure the accuracy of the delivery. The contract for the purchase of the ordered items between the buyer and the provider is irrevocably concluded at this stage.
Goods shipped
The provider prepares, sends or prepares the goods for collection within the agreed period and issues an invoice and any instructions to the buyer.
If you encounter any problems during the ordering process, do not hesitate to contact us at info@carantaniatattoo.com.
METHOD OF PAYMENT
The provider allows the following payment methods:
With cash on collection (on collection).
If you want us to deliver the ordered goods to your home, workplace or any other address in Slovenia and you decide to pay upon collection, only cash payment is possible. Therefore, you must be present at the time of collection and have enough cash to pay the purchase price.
DELIVERY AND DELIVERY TIME
Delivery time for all items in stock is 2-5 working days. The delivery deadline is considered to be working days from Monday to Friday, as dispatch is not possible on Saturdays, Sundays and holidays and other non-working days.
The contractual partners for the delivery of parcels are Pošta Slovenije or GLS, but the provider reserves the right to choose another delivery service, if this will enable him to fulfill the order more efficiently.
In no case is the provider responsible for exceeding the delivery deadline. In the event that the stock runs out, we will notify you immediately and present you with the rest of the offer or let you know the delivery date for the ordered items. The delivery period begins at 2:00 p.m. on the day of receipt of the payment confirmation, or from the time when you received a notification by e-mail that your order was "Confirmed".
The buyer receives the ordered goods at the address he specified when placing the order. GLS delivery service and Pošta Slovenije deliver packages throughout Slovenia every working day from Mon. until five. in the morning, probably until 1 p.m. In the event that the first delivery is not possible, the delivery service leaves the buyer a notification about the failed delivery with contact numbers, where the buyer can contact within five days from the date of the first delivery for re-delivery of packages or in the event that the buyer cannot be reached at the delivery address in the morning, it is possible to arrange with the courier to deliver the package to another address.
In the case of an exchange or refund, we do not refund shipping costs, unless otherwise agreed. The buyer, who does not take delivery of the goods at the first shipment, is obliged to pay the entire purchase price and delivery costs to the transaction account of the supplier upon re-shipment carried out at his request.
Delivery applies to the territory of Slovenia. For faster delivery or delivery outside the country of Slovenia, it is necessary to make arrangements by phone or e-mail.
SHIPPING COST
If you decide to pay cash on delivery, then together with the package you will receive an invoice with a money order, which you will pay to the postal employee. When paying cash on delivery, Pošta Slovenije charges you a redemption fee (the same as if you paid a money order at the post office).
In the case of payment by advance transfer to the provider's TRR account (payment by proforma invoice), you avoid paying the commission that Pošta Slovenije charges you in the case of payment upon acceptance of the redemption shipment. The cost of packaging and delivery of one package is 5 EUR (for packages up to 2 kg).
WITHDRAWAL FROM PURCHASE, RETURN OF GOODS
If you are not satisfied with the ordered items, you have 14 calendar days after receiving the goods to withdraw from the contract in writing. The deadline begins on the day of receipt of the goods. The products must then be returned within 3 days of notification of withdrawal from the contract. Return costs are borne by the buyer.
Before returning, please notify us by email or call us on the phone number so that we can agree on the best method of return. We do not accept ransom shipments. Withdrawal from the contract must always be received in writing.
The products must be undamaged, in the original packaging and with all the accessories with which you received the goods (the original packaging includes all minimal bags, plastic, rubber bands, etc.). Be sure to include a copy of the original invoice with the return. We will transfer the purchase price for the returned items to your transaction account or, as agreed, count the purchase price as a credit for your next purchase. We return money exclusively to transaction accounts and do not pay out cash. The only cost charged to the consumer in connection with withdrawal from the contract is the direct cost of returning the goods. If the products are damaged, used, dirty, without the original packaging or if it is damaged, the merchant reserves the right to refuse the return or to charge an appropriate compensation. We will refund your money as soon as we receive the goods or within 30 days at the latest.
Withdrawal from the contract is not considered in the following cases:
– If the goods are damaged, dirty or there are visible traces of use (inside and outside of the goods).
- If the returned product falls under the above-mentioned cases, the provider may decide to take the goods back anyway, as a favor to the customer, so compensation for cleaning or restoring the original state may be charged.
The concept of goods, which is considered by ZVPOT, also includes sales packaging, as it is an integral part of the goods, advertises them, contains images of the product and technical characteristics. Destruction or damage to the packaging reduces the value of the goods. It is possible to open each package beautifully so that there are no visible consequences of opening. For damaged packaging for which the consumer is responsible (e.g. because he carelessly packed the package during the return, or because he tore the packaging when opening it), the merchant can charge compensation up to 30% of the value of the goods.
EXCHANGE
If you find that the product does not suit you (in unused condition), we can exchange it for a suitable one. In this case, the product must be returned to us within 8 calendar days. In this case, the costs of sending the goods to us are on your side.
COMPLAINT
A complaint is justified if the goods were delivered to the buyer with an actual defect, if the goods do not have the properties that the seller explicitly promised, or if the goods that do not correspond to the order were sent to the buyer.
In the event of a complaint, the buyer is obliged to immediately notify the provider of any identified irregularities within 8 days of receipt of the goods in such a way that the justification of the complaint claim can be determined. The buyer is obliged to send the goods that are the subject of the complaint claim to the provider's address at his own expense. Ransom shipments will not be accepted.
If the complaint claim is justified, the buyer has the right to choose another item from the offer, request a credit or request a refund. If the buyer requests a refund of the purchase price, the supplier has the right to charge the buyer a usage fee for the item, i.e. rent for the use of the item from the date of collection to the date of return to the provider's address.
The buyer, whose complaint claim is justified, has the right to reimbursement of the costs of sending the goods for inspection to the provider, as previously agreed, whereby he is also obliged to send the provider a copy of the invoice for the delivery costs and may not exceed the amount that the supplier normally charges for the delivery of the goods to his to buyers. Any higher amount charged for the delivery of the goods to the provider in the event of a complaint is not refunded to the buyer and is charged to the latter.
In the case of a rejected complaint claim, the buyer is also obliged to bear the costs of return delivery of the goods that were the subject of the complaint claim, according to the currently valid price list of the delivery service with which the provider has business cooperation. The provider sends the goods, which were the subject of the complaint request, back to the buyer to the address where they were originally sent, namely with a ransom. If the sent goods are not accepted by the buyer and will be returned to the provider's address, the latter will accept them and resend them to the buyer with a ransom only if the buyer reimburses the provider to his TRR in advance, possibly actually incurred costs of return delivery of previously unclaimed goods goods by the buyer.
INFORMATION ON THE WEBSITES
We reserve the right to make substantive and other changes to both the general conditions and the conditions of the online store. Errors are possible and we do not assume any responsibility for them.
The provider makes every effort to provide accurate and up-to-date content on the website of the Carantania Tattoo store, but is not responsible for any inaccuracy or out-of-date content published. Product characteristics, their stock and price can change so quickly that the provider is unable to correct the content on the website. In such a case, the provider will inform the user of any changes and enable him to cancel the order or replace the ordered product.
DATA PROTECTION AND PRIVACY
Registration and/or entry of personal data in the provider's online store is necessary and exclusively necessary only for the correct performance of the provider's services. The provider will never transfer, sell, rent or otherwise trade your personal information. Your personal data will never be used if you do not agree with the way it is used. Users can view the data we hold about them via their user account. Your data will be used exclusively for sending offers, invoices, absence notifications and other necessary communication. We will not pass your data on to a third party under any circumstances.
OTHER CONDITIONS
The user is obliged to use the Carantania Tattoo website and shop exclusively for non-commercial purposes. It is also prohibited to use the Carantania Tattoo website and store for downloading harmful programs (such as: viruses), as well as any other misuse of the Carantania Tattoo website and store.
The Carantania Tattoo website and shop and all published content are the property of the provider or the provider is the holder of the rights to use and dispose of them. The user may not change, copy, reproduce, republish or in any other way spread the mentioned contents without the express prior permission of the provider. The user is obliged to keep all copyright and other industrial property rights as well as any other notices and warnings as part of the permitted use of the content.
Trademarks and service marks and logos (e.g. Carantania Tattoo brand and logo) published on the website are the property of the provider or the provider is the holder of the rights to use and dispose of them. The user may not use the listed trademarks and service marks and logos without the prior written permission of the provider.
The provider is not responsible to users for possible unavailability of the Carantania Tattoo website and shop, for disruptions in accessing the Carantania Tattoo website and shop, for disruptions in the use of the website and Carantania Tattoo, for poor quality of the Carantania Tattoo website and shop, and for any other error on and in relation to the Carantania Tattoo website and shop.
The provider may terminate the operation of the Carantania Tattoo website and shop without prior warning:
if, due to an error, defect, natural or other accident, or other similar causes, it is technically unable to provide the Carantania tattoo website and store and
if this is necessary due to maintenance work on the network or other infrastructure.
The provider does not assume responsibility for:
contents published by third parties on the Carantania Tattoo website and shop and any undesirable consequences of the publication of these contents in relation to any third party;
non-operation of the Carantania Tattoo website and shop;
any unwanted consequences that the user would suffer from the use of the Carantania Tattoo website and shop.
The Carantania Tattoo team
Website owner:
NJCC doo
Address:
Žabjek 8,
1420 TRBOVLJE
Contact:
Phone: +386 41 81 81 80
Email: info@carantaniatattoo.com
Contact for online reservations: info@carantaniatattoo.com
Taxpayer: YES
Tax number: SI69514623
Identification number: 6284493000
